CANCELLATION POLICY
Confirmations
We send TEXT Confirmations to ALL of our guests 48 Hours prior to their reservations. Please respond PROMPTLY so that we may confirm or cancel your appointment with ample time for your stylist. If you are NOT receiving TEXT Confirmations, please let our Guest Service Team know so we can get you signed up.
CANCELLATION Policy
- We know your time is valuable, the same goes for our stylists. We REQUIRE a Credit Card on file to Hold your reservation.
- We respectfully request 48 hours notice if you must cancel or reschedule your reservation. This gives your stylist the opportunity for last minute reservations to book into their schedule.
- Any cancellation made 48 hours or LESS from your scheduled appointment time WILL BE CHARGED a cancellation fee of 50% of the service(s) that were scheduled.
- Any cancellation made 2 hours or LESS from your scheduled appointment time WILL BE CHARGED 100% of the service(s) that were scheduled.
- if you DO NOT CALL or SHOW UP for your reservation, you WILL BE CHARGED 100% of the services that were scheduled.
- In the event of a true unavoidable emergency, all or part of your cancellation fee may be applied to future services.
Custom Color/Balayage Services
If you have booked a Custom Color Service the requires a reservation where your stylist needs to book out extra time, please give us at least 72- 48 hours notice. We may ask that a portion of your payment be put down as a deposit if your stylist feels it is necessary to hold your reservation. See above for our Cancellation Policy.
100% HAPPINESS GUARANTEED, Need an adjustment?
Your Happiness Means the World to Us
We want ALL of our guests to be completely satisfied with their experience with us at our hair salon. If for any reason you are unhappy with your service, please just give us a call within 2 weeks and we will be more than happy to get you back in ASAP and remedy the situation. Please contact us no later than 2 weeks after your appointment. AFTER THE TWO WEEKS THERE WILL BE A CHARGE FOR SERVICES. Please don't hesitate to let us know how you are feeling. Communication and customer service is very important to us and we are here to help in any way we can.
WE DO NOT ISSUE REFUNDS FOR SERVICES PERFORMED.
RETURN POLICY
Retail Products
If you purchase any products from us and are not 100% satisfied, you may EXCHANGE the product for another that has equal or lesser value. You may also choose to take a RETAIL CREDIT that will remain on your account until you are ready to use it. Retail product purchases MAY NOT BE EXCHANGED for service credits.
Irons, Tools & Brushes
For the purchase of any Brushes or Hot Tools such as Curling Irons, Flat Irons, and Blow Dryers ALL SALES ARE FINAL. Please REGISTER your new purchase and contact the manufacturer for any issues that need to be resolved.